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We are proud for our products. In the remote case there is a problem we will be happy to assist. All products have 1-year parts and labor warranty (not including the pins of the advanced system, see details below).
The advanced system the spring pins can take some vertical stress and load. Nevertheless they are really bad at dealing with lateral forces.Please make sure that you will not brake them due to handling errors. We include 2 more spring pins so you can solder them in the event that you damage them but we will not be replacing damaged pins as part of the warranty.
Please ensure that you can handle the advance system with care. If you have any doubt please buy the simple one.
if you find a defect please contact us at support at rapidstencil.com to discuss the details. You will need to get an RMA form from us before you return it. This form needs to be included along with your return.
We offer 30 days no hassle returns and you only pay for shipping.The products that you return should be unused.
That means that no solder paste should have been applied on Rapidstencil. If you do, we will need to clean them and this will cost approximately 20% of the product price.
USA shipping is USPS First-Class Mail or UPS Ground depending on what is cheaper to send to your address
International shipping is USPS First-Class Package International or UPS International depending on what is cheaper to send to your address
Orders are shipped within 2 business days and they all have tracking numbers. These tracking numbers will be updated on your Paypal account
Orders are shipped from New York City, NY